Privacy Policy

This Privacy Notice is effective as of June 1st 2023 

At Sierra Productions LLC (“SPLLC”), we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which we operate. 

In the normal course of its business activities, SPLLC collects, uses, and sometimes shares personal information of various individuals and organizations in order to run its day-to-day operations. This Privacy Notice describes SPLLC’s general privacy practices that apply to such personal information collection and use. 

This Notice does not apply to personal information relating to employees, applicants for employment, and temporary contractors providing services to SPLLC, including others in relationships with such persons that are relevant to their relationship with SPLLC (such as for emergency contact and benefits purposes).  For information regarding SPLLC’s processing of such data, see the SPLLC Staff Privacy Notice. 


In describing our collection, use, and sharing of information in this Notice, we refer to our collection and use of “Personal Information.” “Personal Information,” as used in this Notice, is any information related to an identified or identifiable natural person. Examples of Personal Information include first and last name, mailing address, email address, billing information, IP address, other online contact information, or telephone number. 


We collect Personal Information in three ways: 

  • We collect the information you provide to us in optional, voluntary submissions, such as in registration forms, user profiles, promotional signups, sweepstakes/contest entries, requests for customer service, software and mobile applications downloads. 
  • We may collect some Personal Information automatically. This is described below in “Passive Data Collection.” 
  • We may also obtain information, including Personal Information, from third-party sources. If we directly combine information from third parties with Personal Information that we have collected, we will treat the combined information as Personal Information and handle it in accordance with this Notice. In addition, please note that we may solicit third parties to collect Personal Information on our behalf, such as social media platform providers, and in such cases, we instruct those third parties to comply with this Notice and all applicable data protection laws. 

      What information do we actively collect? 

      We collect information from you when you register on our site, place an order or subscribe to our newsletter. 

      When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously. 

      What do we use your information for? 

      Any of the information we collect from you may be used in one of the following ways: 

      • To personalize your experience
        (your information helps us to better respond to your individual needs) 
      • To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)
      • To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs) 
      • To process transactions 

      Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

      •  To send periodic emails 

      The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. 

      Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. 


      Location-Based Services 

      We may collect, use, and share (with SPLLC partners, service providers, and licensees) precise location data, including the real-time location of your mobile or fixed location device. 

      Analytics Tools 

      We use analytics tools and other third party technologies, such as Google Analytics, Facebook Analytics, and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use the SPLLC website or use our services (the SPLLC website and our services are referred to as “Sites and/or Services” in this Notice). These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information. 

      The third-party analytics companies who collect information on our Sites and/or Services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies. 

      In addition to our use of technologies as described herein, we may permit certain third-party companies to help us tailor advertising that we think may be of interest to you based on your use of our Sites and/or Services and to otherwise collect and use data about your use of our Sites and/or Services. For more information about this practice, please see the “Third Party Advertising Technologies” section below. 

      You may opt-out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt-out of Google Analytics by visiting the Google Analytics opt-out page. 

      Google has additional information available about their Remarketing Privacy Guidelines and Restrictions. 

      You may view a list of other third-party service providers who collect information and/or opt-out of such collection of information about you by visiting 

      How do we protect your information? 

      We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

      We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? keep the information confidential. 

      After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 


      Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: 

      Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests. 

      The cookies used on our Sites and/or Services have been categorized based on the categories found in the ICC UK Cookie guide. The cookies used on our Sites and/or Services by category are described below. 

      Cookie Settings 

      Performance Cookies 

      SPLLC collects cookies on our Sites and/or Services to capture information about page visits (e.g. “performance cookies.”) This information is anonymous, and SPLLC uses this information only internally to deliver the most effective content to our visitors. Information from the cookie is used to gauge page popularity, analyze traffic patterns on our Sites and/or Services and guide the development of other improvements to our Sites and/or Services. 

      Targeting, Performance, and Functionality Cookies 

      In our email programs, SPLLC employs some tracking methods (e.g. “targeting, performance, and functionality cookies”). We track “opens” via a tracking pixel in the email- meaning we track who opens our email messages and when you open our email messages, and we track “clicks” via encoded URLs-meaning we track whether you click on the links contained in our email messages. This information is used internally only to help us deliver relevant messaging and is not shared with any third parties. 

      Functionality and Necessary Cookies 

      SPLLC does not require that you accept cookies, and you may withdraw your consent to our use of cookies at any time by adjusting your browser’s privacy settings; however, some functionality on our Sites (e.g. “functionality cookies”), our product, or service check-out process, and Services may be disabled if you decline to accept cookies ( e.g. “necessary cookies”). 

      Opting Out of Cookies 

      By using the Sites and Services, you consent to the placement of the cookies referenced above. You can, however, set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preference options in our Sites and/or Services, where applicable. We will indicate that upon selecting your preferences, that we will use a cookie to remember your preferences. 

      Do we disclose any information to outside parties? 

      We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

      In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customized advertisements across various services and products. In the course of providing these services, products or placing advertisements, these third-party companies may place or recognize a unique cookie on your computer and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Notice. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads. 

      California Online Privacy Protection Act Compliance 

      Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent. 

      As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Edit Profile’ page. 

      Childrens Online Privacy Protection Act Compliance 

      We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. 


      You may access and review the Personal Information SPLLC stores about you and correct any factual errors. Most of your Personal Information may be accessed and corrected by navigating to HERE to submit, update, or remove your data from our system. 

      If you are an EU resident, you have the following data protection rights: 

      • You may access, correct, update or request deletion of your personal information. 
      • You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. 
      • You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. 
      • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 
      • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland, and certain non-European countries (including the US and Canada) are available here.) 

      You can exercise your rights by contacting us using the information provided in the “How to contact us” section heading below. 

      We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. 


      In some instances, our use of your personal information may result in automated decisions being taken (including profiling). 

      Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review.  For example, we use automated decisions to provide targeted advertising on our Services that may be of interest to you.   You can opt out of targeted advertising by contacting us using the information provided in the “How to contact us” section heading below. 


      This Privacy Notice applies solely to our Site and/or Services.  Our site includes links to other unaffiliated websites.  If you access those sites and submit personal information, you are subject to the privacy notices applicable to those sites. We encourage you to carefully read the privacy notice of any website you visit. 

      Online Privacy Policy Only 

      This online privacy policy applies only to information collected through our website and not to information collected offline. 

      Terms and Conditions 

      Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at 

      Your Consent 

      By using our site, you consent to our privacy policy. 

      Changes to our Privacy Policy 

      If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 


      If you have a privacy-related concern complaint or question, please contact us at: 


      Or, you may reach us using the following information: 

      Sierra Productions LLC c/o  Privacy Matters 
      23115 Bouquet Canyon
      Mission Viejo, CA 92692 


      Please note that this Privacy Notice may change from time to time.  If there are material changes to this Privacy Notice or in how we use your personal information, we will post a notice on our home page that this Privacy Notice has changed. You are also encouraged to periodically review this Privacy Notice to stay informed on how we are protecting your personal information. 

      © 2023 Sierra Productions LLC 

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